Refunds and Exchanges


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Returns and Exchanges.  Returns and exchanges are accepted for ninety (90) days after purchase. Refunds will not be allowed past ninety (90) days from the date of purchase. Limited exchanges may be allowed depending the condition of the original item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error may not be returned. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable).

Refunds (if applicable).   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If a refund is approved, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, normally within ten (10) business days.

Late or missing refunds (if applicable).   If you have not received a refund after ten (10) business days, please contact your bank or credit card company first. They may require additional time before your refund is officially posted. If after ten (10) days you still have not received your refund, please contact us at customersupport@mandala-sol.com.

Sale items (if applicable).   Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges (if applicable).   We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customersupport@mandala-sol.com and send your item to:

Customer Service
Mandala Sol, LLC
PO Box 432034
Maplewood, Missouri 63143
United States of America

.

Gifts.   If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Return Policy.  Please contact us at customerservice@mandala-sol.com to request a prepaid shipping label.  Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over seventy-five Dollars ($75.00), you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

To return your product, please mail your product to:

Customer Service
Mandala Sol, LLC
PO Box 432034
Maplewood, Missouri 63143
United States of America

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Please review our Terms of Service, which also governs your visit to the Online Store. To the extent there is a conflict between the terms of the Refunds and Exchange Policy and the Terms of Service, the Terms of Service shall govern.

Namaste

The Mandala Sol Team

This document was last updated on March 9 2020

 

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