Privacy Policy


Mandala Sol  Building a better world

Mandala Sol, LLC (“Mandala Sol”) operates the mandala-sol.com website. This Privacy Policy sets out how Mandala Sol collects, uses and discloses information about you when you use Mandala Sol’s website and services.
Mandala Sol is committed to ensuring that your information is secure. We have instituted appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online to prevent unauthorized access or disclosure of the information we collect. No method of transmission over the Internet, or method of electronic storage is 100% secure and reliable however, and Mandala Sol cannot guarantee absolute security concerning your information.
You agree to the collection and use of information as described this Privacy Policy if you choose to use Mandala Sol’s website and services. If you are a resident within the European Economic Area (“EEA”) or a citizen of a member nation of the European Union (“EU”), you must expressly consent to the collection, processing and use of your personally identifiable information before using Mandala Sol’s website and services. Mandala Sol may change this Privacy Policy from time to time by updating this page. You agree to review the terms of this Privacy Policy periodically to be aware of any such revisions.

INFORMATION WE COLLECT AND USE

We collect Personal Identifiable Information and anonymous information from you based on what you submit to us and on your use of Mandala Sol’s website and services. The Information that we collect are used for providing and improving our website and services. Mandala Sol will not use or share your Information with anyone except as described in this Privacy Policy.
We may require you to provide us with certain Personal Identifiable Information, including but not limited to your name, phone number, and postal address to provide you with a better user experience and to enable you to make purchases on our website. We may collect the following Information about you when you use our website and services:
• Your name, address, photographs and any other information you submit when you access our website and services
• Your contact information including email address
• Your demographic information, preferences and interests
• Information you provide to us for customer service and support
• information you provide to us for payment processing purposes, including your name, credit card information or other account information
• Messages that you send or receive through our website
• Details of transactions that you conduct while using our website and services, including any information we require to provide the products or services that you sign up for
• Your location according to the IP address assigned to your computer machine or mobile device by your Internet Service Provider, and mobile location data
• Usage data about how you use our site, so-called Anonymous Data, which we collect using Cookies
• Other Information relevant to customer surveys and/or offers
• Information concerning the dates and times you use our website and related services
• Information concerning the type of browser, operating system and language that you use while visiting our website
• Information about the website that directed you to our website, including information about the website that you previously visited before visiting or logging on to our website
We collect the information described above for the following reasons:
• For our internal record-keeping purposes and requirements
• To process payments that you make to purchase goods and services
• To administer your user account with us (including notifying you of any compatible matches, tips, announcements, updates, special offers or services, should you consent to these things)
• To ensure that you are complying with our Terms of Service and to comply with our statutory and regulatory obligations
• To help us improve the structure, layout and usability of our website and services
• To allow you to participate in interactive features offered by our website and services
• To help personalize your repeat visits to and usage of our website and services
• To provide you with information on products or services or news and offers that you request from us
• To answer questions you may raise or respond to comments you may send to us
• To notify you about changes to our service or the functionality of our website and services
• To carry out market analysis and research

CONTROL OF YOUR PERSONAL INFORMATION

You may request that we delete any of your personal information we have by notifying us at customerservice@mandala-sol.com. You may also decline to provide Information when requested on our website to provide you with access to our website’s functionality. If you decline to provide Information that is required for you to use Mandala Sol’s website and services, however, you may be prevented from accessing and using some, or all, portions of our website and services or experience a loss of functionality of our website and a reduced user experience.
If you previously permitted Mandala Sol to use your Information for direct marketing purposes, you may rescind that permission at any time by writing to or emailing us at customerservice@mandala-sol.com.
We will not sell, distribute or lease your Information to third parties unless we have your express permission or unless we are required to do so by law. We may use your information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we have about you. If you would like a copy of your personal information that we have please write to customerservice@mandala-sol.com. You may be charged a small administrative fee for this service.
If you believe that any of your personal information we have is incorrect or incomplete, you may have the information corrected by notifying us at customerservice@mandala-sol.com.
If you reside, are located in, or are a citizen of a nation state that is within or part of the EEA, you are entitled:
• To request that we provide access to any Personal Identifiable Information we hold about you;
• To request that we prevent the processing of your Personal Identifiable Information for direct-marketing purposes;
• To request that we update any Personal Identifiable Information which is out of date or incorrect;
• To request that we delete any Personal Identifiable Information which we are holding about you;
• To request that we restrict the way that we process your Personal Identifiable Information;
• To request that we provide your Personal Identifiable Information to a third party provider of services; or
• To request that we provide you with a copy of any Personal Identifiable Information which we hold about you.
Certain Personal Identifiable Information may be exempt from such requests in certain circumstances, which may include circumstances where we need to keep processing your such information to comply with certain legal obligations. There will be certain residual data that will remain within our databases, access logs and other records, which may or may not contain your Personal Identifiable Information.

WHERE WE STORE YOUR INFORMATION

The information that we collect from you may be transferred to, and stored at, a location outside the EEA including but not limited to the United States. It may also be processed by law enforcement agencies, employees and independent contractors located outside the EEA who work for us or for one of our suppliers (for example, staff who are involved in providing services that you order from us, processing your payment details or providing support services to us). By submitting your information to us, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

HOW LONG WE RETAIN/KEEP YOUR DATA

We only store data for as long as it is necessary to provide products and services to you and others, with information typically being held until you terminate your account. We will delete your information within nine (9) months after the date that you terminate your account. It is important that we retain your data for this period to ensure that we can answer any payment or other account related queries and to provide information to third parties in line with our disclosure provisions outlined in this Privacy Policy. Even after you remove information from your profile or terminate your account, copies of your information may still be viewable and/or accessed on the Internet to the extent that you have shared such information with others, or copied or stored by other users, or to the extent such information has been shared with search engines. Mandala Sol cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your information they may retain such information to the extent permitted under their terms of service or privacy policies.
If you are an inactive user or infrequently use our website and services, you should be aware that we may continue to store your information until you cancel your account. You are responsible for changing your preferences or cancelling your account.
If your account is ever terminated by us for a violation of our Terms of Service, or you are detected as a potential or actual threat to our business or our users, your information will be retained for as long as we deem necessary to protect our business and users.

LOG DATA AND COOKIES

We collect information that your browser sends to us that is called Log Data whenever you visit our website. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collection information and to improve our website and services.
Cookies help us provide you with a better website user experience by enabling us to monitor which pages are being used. A cookie in no way gives Mandala Sol access to your computer or any information about you, other than the data you choose to share with us. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
We may use both session and persistent cookies on our website and we use different types of cookies to run the website:
• Analytical/performance cookies. These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website performs and operates.
• Essential cookies. These are necessary for the operation of our website. They are used to authenticate users, prevent fraudulent use of user accounts.
• Functionality cookies. These cookies are used to recognize you when you return to our website. They enables us to personalize our content for you, greet you by name, and remember your preferences.
• Targeting cookies. These cookies record your visits to our website, the pages on our website that you have visited, and the links you have followed. We will use this information to make our website more relevant to your interests. We may also share information collected by these cookies with third parties for this purpose.
In addition to the cookies identified above, we may also use the following third-party cookies to report usage statistics of our website and to refine our marketing efforts:
• Optimization cookies. These cookies allow real-time tracking of users from different marketing channels to evaluate their effectiveness.
• Partner cookies. These cookies may provide marketing metrics to our partners to enable them to optimize their paid marketing efforts.
• Tracking cookies. These cookies follow users’ behavior on our website for metrics and to provide us with a better understanding of usage habits on our website.
You have the option to either accept or refuse these cookies through your browser and to know when a cookie is being sent to your computer. If you would like to delete cookies or instruct your internet browser to delete or refuse cookies, you may do so through your browser settings. If you choose to refuse our cookies, you may not be able to use some portions and functionalities of our website and service.
Here is a list of cookies that we use in which you can elect to opt-in:
• session_id, unique token, sessional; allows Shopify to store information about your session (referrer, landing page, etc).
• shopify_visit, no data held, persistent for thirty (30) minutes from the last visit; used by our website provider’s internal stats tracker to record the number of visits
• shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day; counts the number of visits to a store by a single customer.
• cart, unique token, persistent for two (2) weeks; stores information about the contents of your cart.
• secure_session_id, unique token, sessional
• storefront_digest, unique token, indefinite If the shop has a password; used to determine if the current visitor has access.

LINKS TO OTHER SITES

mandala-sol.com may contain links to other websites of interest. If you use any of these links to leave our website, Mandala Sol does not have any control over that other website or the information that the other website may collect from you. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services or for the protection and privacy of any information which you provide while visiting such other websites.

THIRD PARTIES

We may be required by law, for example, through potential or actual litigation, court order, public or governmental authorities, or rules and regulations within or outside your country of residence to disclose all or part of your information to third parties. We may also deem it necessary to make such a disclosure in the event of an issue of national security, law enforcement or other such similar situations as we deem necessary including, for example, allegations of alleged infringement of copyright, trademarks or other third parties’ rights.

SERVICE PROVIDERS

We share your personal information with third-party service providers in order to provide our website functionality and services to you including third parties who assist us with:
• information and data processing
• credit and payment processing
• order fulfillment
• managing and hosting data
• consumer research or satisfaction surveys
• To improve our services
• To provide service on our behalf
• To perform service, maintenance and repair-related activities
• To assist us in analyzing how our website and services are used
These third party companies may have access to your information to perform the tasks described above. However, they are obligated not to disclose or use your information for any other purpose. We do not provide your information to third parties that enable them to engage in any direct marketing to you without your express consent. We recommend that you review all third party companies terms of service and privacy policies along with our own. A current list of third party companies is available upon request to support@mandala-sol.com

GOBOT

You may interact with a chatbot while using our site or application, which we rely on as a medium for communications with you.  We use a chatbot company called Gobot LLC (“Gobot”) to implement this chatbot.  We may provide a limited amount of your information (such as your name, email address and sign-up date if you are signed up for our product or service) to Gobot to facilitate our communications with you, improve our service to you, and better understand your use of our service or product.  We may also use Gobot to collect data for analytics purposes when you visit our website or use our product or interact with our chatbot. Gobot uses cookies and other technologies to collect data on users’ behavior and their devices.  For more information on the privacy practices of Gobot and the data that Gobot collects, please click here and see Section 14. Gobot’s services are governed by Gobot’s terms and conditions of use which can be found here. If you would like to opt out of having this information collected by Gobot click here.  Note that Gobot has certified compliance with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.

MATOMO ANALYTICS

Matomo is an open source project brought to you by the Matomo team members as well as many other contributors around the globe.

What We Collect and Receive

Depending on your use of the Services, that may include:

  • Contact us via email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.

  • Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.

PINTEREST

We use Pinterest as an additional sales channel for our products and we use a Pinterest Tag to track your behavior. Per their website "If you buy something on Pinterest, we collect payment information, contact information (address and phone number) and details of what you bought. If you buy something for someone else on Pinterest, we collect their delivery details and contact information," along with additional information that is stored on their servers. 

For more insight, please see Pinterest’s Terms of Service:
(https://policy.pinterest.com/en/terms-of-service), Privacy Statement
(https://policy.pinterest.com/en/privacy-policy), and Cookie Policy

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service:
(https://www.shopify.com/legal/terms),
or Privacy Statement:
(https://www.shopify.com/legal/privacy).

DO NOT TRACK

Do Not Track Compliance Policy
This domain complies with user opt-outs from tracking via the "Do Not Track"
or "DNT" header [http://www.w3.org/TR/tracking-dnt/]. This file will always
be posted via HTTPS at https://mandala-sol.com/pages/do-not-track-policy to indicate this fact.

For more information, please follow the link below:
https://www.eff.org/issues/do-not-track,

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CHILDREN’S PRIVACY

Mandala Sol does not knowingly collect personal identifiable information from children or other minors under the age of thirteen (13). If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can delete the information.

CONTACT US

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at customerservice@mandala-sol.com or by mail at:


Customer Service
Mandala Sol, LLC
PO Box 432034
Maplewood, Missouri 63143
United States of America

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Namaste

The Mandala Sol Team

This document was last updated on March 9 2020

 

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