Our Shipping Policy


Mandala Sol  Building a better world

Thank you for shopping with Mandala Sol.

We provide free carbon neutral shipping!

Our mission at Mandala Sol is to provide Basic Affordable Sustainable Essentials™ made in accordance with the principles of stewardship, sustainability, and solidarity. Our products are manufactured in countries across the globe and we provide shipping to nearly every country. See, however, United States of America Sanctions Programs and Country Information.

While the shipping industry is making tremendous strides towards sustainability, it still has a long way to go. To help aid those efforts, Mandala Sol provides carbon neutral shipping for all our products through either using delivery services that offer carbon neutral shipping or by purchasing carbon offsets from verified third party providers. A portion of all our proceeds goes toward providing this service at no additional cost to you. Please see our Sustainability page for more details. Please follow the links below to learn more about sustainable shipping initiatives:

Sustainable Shipping Initiative

The European Sustainable Shipping Forum

Green Shipping Summit

The Smart Green Shipping Alliance

Shipping Terms. The term shipping or ship includes the commencement of shipping items in an order for multiple purchases or where the item purchased consists of components that must be shipped separately. For example, your order may consist of (1) several different items, (2) a quantity of the same item, or, (3) a single item with several component parts the size of which might require them to be shipped in separate packages. In all such orders, we endeavor to ship out individual packages together so that they arrive at the same time; however, when that is not possible, we commence by shipping individual packages in the order that they are available and conditions permit.

Customs, Duties and Taxes.   The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be. Mandala Sol is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) unless the order is immediately cancelled upon notification of any additional fees after the order has been confirmed. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipment processing time.   All orders are processed within twenty-four (24) hours. Standard shipping is usually three (3) to ten (10) business days. Carbon Neutral Standard shipping may take up to ten (10) to fifteen (15) business days. In order to provide carbon neutral shipping, express shipping is not available. In fact, we offer the complete opposite. If you order in advance and are willing to wait for up to thirty (30) business days, we will give you a ten percent (10%) rebate on your entire order.  Once your order has been shipped and delivery has been confirmed, we will process a ten percent (10%) rebate using the payment method provided or by check delivered by mail. Except in the case of natural disaster or other unforeseen events, if your order does not arrive until after thirty (30) days, we will refund your payment and give you a twenty-five percent (25%) discount on your next order. Please plan accordingly. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. If the item has not shipped, you may cancel for a one hundred percent (100%) refund.

Shipping rates & delivery estimates.   Shipping options for your order will be displayed at checkout.

Shipment Method

Estimated Delivery Time

Shipment Cost

Express

Not Available

N/A

Standard

3-10 business days

$8.98

Carbon Neutral Standard

10-15 business days

Free

Carbon Neutral Slow

Up to 30 business days

Free with 10% rebate upon delivery

Too Slow

Over 30 business days

100% refund and 25% discount on your next purchase

 

Shipment to P.O. boxes or APO/FPO addresses.   Mandala Sol ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking.   You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within twenty-four (24) hours.

Damages.   Mandala Sol is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy.   Mandala Sol  is prohibited by law from selling or providing any goods or services to certain countries and individuals. Please follow the link below for a list of current restrictions. 

United States of America Sanctions Programs and Country Information 

Risk of Loss. All items purchased from Mandala Sol are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Non-US Pricing. Pricing of goods and services available for purchase by non-U.S. customers may vary by country and from our prices for our U.S. customers, owing to the inclusion of all or a portion of shipping, taxes, duties and imports factored into the price of the goods and services.

 

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Please review our Terms of Service, which also governs your visit to the Online Store. To the extent there is a conflict between the terms of the Shipping Policy and the Terms of Service, the Terms of Service shall govern.

 

Namaste

The Mandala Sol Team

This document was last updated on December 1, 2019.

 

Carbon Footprint Calculator - Courtesy of Carbonfootprint.com